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Last Updated: Tuesday 12th November 2024

Welcome to EnemaPro! Please read these Terms and Conditions carefully before using our website, products, and services. By accessing or using our services, you agree to be bound by these Terms and Conditions.

1. Definitions

• Company refers to EnemaPro Co., the owner of EnemaPro and this website.
• Product(s) refers to any item or service provided by EnemaPro Co., including the EnemaPro Automatic Enema Pump and related accessories.
• User/Customer/You refers to any individual or entity accessing or using our website and services.

2. Eligibility

By accessing and using our website and purchasing our products, you confirm that you are at least 18 years old or have parental/guardian consent and are legally capable of entering into binding contracts.

3. Acceptance of Terms

By using our website and purchasing our products, you agree to abide by these Terms and Conditions and any other policies or guidelines outlined on this website. If you do not agree, please refrain from using our website or purchasing our products.

4. Product Use and Safety

EnemaPro products are intended for personal use as a therapeutic tool for alleviating symptoms associated with constipation. Important Notes:

• Use products only as directed in the provided user manual and instructions.
• Do not use products if you have been advised by a healthcare provider to avoid enemas.
• Discontinue use immediately if you experience any discomfort, pain, or adverse reactions, and consult a healthcare professional.

Disclaimer: EnemaPro Co. is not responsible for any misuse of our products. Products are not intended to replace professional medical advice, diagnosis, or treatment.

5. Orders and Payments

• Order Acceptance: All orders are subject to availability and confirmation of payment.
• Payment: We accept various forms of payment as outlined at checkout. You are responsible for providing accurate and up-to-date billing information.
• Price and Tax: Prices are listed in [currency] and are exclusive of taxes unless specified. Taxes and shipping fees will be calculated at checkout.

6. Shipping and Delivery

• Shipping Policy: EnemaPro Co. provides estimated delivery times but does not guarantee specific delivery dates. Delivery may vary based on location and courier.
• International Orders: Customers are responsible for any customs fees, taxes, or import duties applicable in their country.
• Order Tracking: Once shipped, you will receive tracking information to monitor your order’s status.

7. Returns and Refunds

• Return Policy: Unused products in original packaging may be returned within [number of days, e.g., 30 days] of purchase for a full refund. Used or opened products are not eligible for return.
• Refunds: Refunds will be processed within [X days] of receiving the returned product. Shipping fees are non-refundable.
• Return Shipping Costs: You are responsible for return shipping costs unless the product was defective or incorrect.

8. Warranty

EnemaPro products come with a [X-year] limited warranty covering manufacturing defects. This warranty does not cover damage due to misuse, accidents, or unauthorized modifications.

9. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. Please refer to our Privacy Policy for details.

10. Intellectual Property

All content on this website, including logos, text, images, and product designs, are the property of EnemaPro Co. and protected by copyright and trademark laws. Unauthorized use of our intellectual property is strictly prohibited.

11. Limitation of Liability

EnemaPro Co. is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or website. This includes, but is not limited to, damages related to personal injury, property damage, loss of data, or financial losses.

12. Indemnification

You agree to indemnify and hold EnemaPro Co. harmless from any claims, losses, or damages, including legal fees, arising from your use or misuse of our products, your breach of these Terms, or any violation of applicable laws or third-party rights.

13. Changes to Terms and Conditions

EnemaPro Co. reserves the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will be available on our website, and it is your responsibility to review these terms periodically.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or related to these Terms will be resolved in the courts of New Zealand.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

• Email:  support@enemapro.com 
• Phone: +64220918901
• Mailing Address: 4/11 Truscotts Rd, Heathcote Valley, Christchurch 8022, New Zealand